Remote visual assistance: see what your customer sees
Guide them live, with no app to install.
One simple link. A faster diagnosis.
Your client gets an SMS, opens the link, and you see exactly what they see. Guide, capture and document -- in minutes, no travel needed.
Connected in 15 seconds
One SMS. One click. Your client is live on their camera — no app to download.
Certified GPS evidence
Every capture is automatically geolocated and timestamped. Ready for your reports.
Live visual guidance
Draw on your client's screen to show them exactly where to look and what to do.
For field teams and support centers, one single platform
Construction & Building
Pre-diagnose remotely, avoid 40% of on-site trips and certify every observation.
See Construction use case
After-Sales & Technical Support
See what the customer sees, guide them visually and resolve 85% of cases on the first call.
See Support use case
Insurance & Expertise
Qualify claims remotely with geolocated and timestamped evidence, legally admissible.
See Insurance use case
Social Housing
Diagnose maintenance incidents remotely via the tenant's smartphone, no app required.
See Housing use case
As simple as SMS
A powerful suite of tools hidden behind an ultra-simple interface.
Precise visual guidance
Don't say "the red button" anymore. Show it. Draw on your client's screen in real-time for absolute clarity.
Discover guidance
Zero App. Zero Friction.
No download. No account creation for the client. Just a secure link via SMS. iOS and Android compatible.
See the technology
Proof & Compliance
Geolocated and timestamped HD screenshots. Ideal for validating an installation or proving a defect.
Learn about certification
Zero app on the client side
The simplest experience for your client. The fastest for your teams.
- Zero Download
The video call starts directly in the client's browser. No account needed.
- Universal Compatibility
Works instantly on all modern smartphones (iOS and Android).
- GDPR & Privacy
Nothing is stored on the client's phone. Data is secure and ephemeral.
Reliable evidence for your records
Every capture is timestamped, geolocated and linked to the session -- a reliable trail to document your interventions.
48.8584° N, 2.2945° E (Paris, FR)
Transparent pricing
One avoided trip pays for months of subscription. Try it free.
Aucune offre disponible pour le moment.
When the time is up, the session can be extended by using one additional credit.
** Monthly credits are automatically credited each month and reset the available credit balance / Additional credit packs are available for purchase and never expire
Frequently Asked Questions
- What is GroundCam?
- GroundCam is a professional visual assistance SaaS platform. It enables field technicians, call centers, and experts to see in real-time what their client sees through an HD video connection initiated by a simple SMS. No app to install, no account to create for the client.
- How does SMS-based visual assistance work?
- The agent sends an SMS containing a secure link. The client clicks the link, authorizes camera access, and the video session starts instantly in their web browser. The agent can then draw on the client's screen, take geolocated and timestamped screenshots, and guide the client in real-time.
- Does GroundCam require an installation?
- No. GroundCam works entirely in the web browser (Chrome, Safari, Firefox, Edge). The client doesn't need to download any app or create an account. This is the "Zero-Friction" principle that eliminates all technical barriers.
- What industries use GroundCam?
- GroundCam is used by construction companies, insurance firms, maintenance services, technical call centers, and any professional who needs to remotely see what a field contact sees. The tool is particularly suited for remote diagnostics, inspections, and certified visual assessments.
- Are the screenshots certified?
- Yes. Every screenshot taken during a GroundCam session is automatically enriched with certified metadata: GPS coordinates of the client's device, precise UTC timestamp, and unique session identifier. These elements constitute visual evidence that can be used in expert reports and insurance files.
- How much does GroundCam cost?
- GroundCam is available as monthly or annual subscriptions, with a free plan to test the platform with no commitment and no credit card. If you prefer pay-as-you-go, credit packs are also available for purchase. Visit our pricing page to discover all available plans.