Features
Zero-Friction

Instant visual assistance via SMS, without any app.

Feature List

Video assistance at the service of customer satisfaction.

Expertise & Proof

Geolocation and timestamps for certified reports.

Integrations

API, webhooks, SSO and ready-to-use Odoo Helpdesk module.

Security & Compliance

EU hosting, encryption, MFA, SSO and GDPR compliance.

vs others
Solutions
How It Works

The GroundCam process in 4 simple steps.

Construction & Building

Remote diagnostics and certified evidence for job sites.

Insurance & Claims

Remote video assessments with evidentiary value.

After-Sales & Support

Live visual guidance for your customers.

Social Housing

Remote diagnostics for rental property management.

Pricing
Pricing

Discover our plans tailored to all needs.

ROI Simulator

Estimate your savings and productivity gains.

Resources
ResourcesGlossary

Glossary

Key definitions of visual assistance, remote assessment and certified evidence.

Video assistance: definition

GlossaryDefinition

Video assistance: definition. A synonym for remote visual assistance, distinct from video conferencing, with no app to install.

Nov 11, 20262 min read

Mean time to resolution (MTTR): definition

GlossaryDefinition

Mean time to resolution (MTTR): definition, calculation formula, and how it differs from FCR. A key customer support metric.

Nov 4, 20263 min read

Photo geolocation (GPS): definition

GlossaryDefinition

Photo geolocation GPS: what coordinates attached to an image mean, how they tie visual evidence to a place, and the limits you should know.

Oct 28, 20262 min read

Certified timestamp: definition

GlossaryDefinition

Certified timestamp: definition, how it differs from a simple timestamp, and its role in the evidentiary value of a UTC-dated capture.

Oct 21, 20262 min read

First contact resolution (FCR): definition

GlossaryDefinition

First contact resolution (FCR): definition, formula, and how to measure it. A key metric of customer service and support performance.

Sep 9, 20262 min read

What is remote visual assistance?

GlossaryDefinition

What is remote visual assistance? A method for an expert to see a customer's field in real time via their phone camera, with no app to install.

Jul 7, 20262 min read

Product

  • Zero-Friction
  • Feature List
  • Expertise & Proof
  • vs WhatsApp
  • ROI Simulator
  • How It Works
  • Integrations

Use cases

  • Construction & Building
  • Insurance & Claims
  • After-Sales & Support
  • Social Housing
  • Pricing

About

  • About
  • Contact
  • Help
  • Resources

Legal

  • Security
  • Legal notice
  • Privacy Policy
  • Cookie Management

Send an SMS. See the problem. Guide remotely. No app needed.

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